West Croft School

01237 473548


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Due to an increasing number of online safety concerns, we have decided to use the SWGfL's 'Whisper' software to improve communication between the school and parents.


The service is an open reporting route for any concerns that a whole school community might have, but in particular issues that affect the safety and well-being of children, young people and staff. It can be used by students, pupils, parents, local community or staff; or indeed anyone who needs to report an issue to the school anonymously.


This can be done by clicking the link displayed on every page of the school website, or by texting WES10 followed by your message to 078600 21584. You can choose whether to supply your contact details, or to share these concerns anonymously. Your personal details are not shared or stored as part of the process, unless you choose to include them – this even includes your mobile phone number if reporting by SMS.


What can I report?
Sharing things that upset you is not always an easy thing to do. SWGfL Whisper is designed to act as another way you can tell a responsible adult at the school about any issues that you or others might be having. Sometimes that way might be easier than a face to face meeting.
This might include:

  • You or someone else being bullied
  • Something happening online that you don't feel comfortable with and might need some advice
  • If you feel somebody at the school is at risk
  • If you have a problem that you need to talk about to somebody

Please don't use bad language as we may not receive your message: the school systems may filter and block things like swear words and stop your message getting to the Whisper account.


What will happen next?
We will endeavour to read any concerns raised within 24 hours (note: this may take longer at weekends or holidays).


The school has a duty of care to deal with any issues that involve the safety or well-being of students or pupils, so you can expect it to be acted upon. If you haven't left your details but wanted to pass on information about someone or something that you are concerned about, the school will investigate the issue further using the information you have provided. This could mean talking to the people directly involved or any other possible bystanders.


If you have left your details it is assumed that you need someone to get back to you or you are happy to discuss this further. In most cases this will be a member of staff initially.

Not all issues that are reported can be solved. But reporting these things have a lot of other benefits. Very often they can raise awareness of an issue across the school and things can change because of that through discussion and education. Reporting someone who is bullying, for example, can very often focus attention on that person and is sometimes enough to change their behaviour.


Whilst your report may not get the solution you want to see, reporting bad behaviours can also stop them from happening to others. If people know their unacceptable behaviour will be reported they are less likely to do it and this can have a positive effect across the whole school.


SWGFL Whisper Online Safety Report